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Shipping policy

 

Standard delivery

  • Up to 5 working days for delivery on in-stock items, subject to payment clearance.
  • All orders placed after 4.00pm Monday to Friday will be processed the next working day.
  • Orders placed over a weekend (Sat-Sun) will be processed the following Monday.
  • You may request that someone must be available to take receipt of the goods during this period.  Hence a signature will be required.
  • Damaged parcels must be signed for as damaged. A claim may not be valid without the appropriate identification being made on the proof of delivery; all queries must be reported to Customer Service within 48 hours.

Express delivery

  • 1-2 (working) day delivery on in-stock items.
  • Order up to 4:00pm for Express Delivery, subject to payment clearance.
  • All orders placed after 4.00pm Monday to Friday will be processed the next working day.
  • Orders placed over a weekend (Sat-Sun) will be processed the following Monday.
  • You may request that someone must be available to take receipt of the goods on any of the 2 days the delivery may take place. Hence a signature will be required.
  • Damaged parcels must be signed for as damaged. A claim may not be valid without the appropriate identification being made on the proof of delivery; all queries must be reported to Customer Services within 48 hours.

Other Shipping Notes:

  • Oversees shipping may require a re-calculation of rates.  Please email us for an accurate quote and we'll get back to you within one business day.  
  • If a product is too large for common carrier UPS or FedEx, you'll see an oversized warning indicated by the shipping box shown as yellow in the product listing. This shipment will be sent via LTL trucking. The cost for these shipments varies, so please email info@myboatingsupply.com for an accurate quote.
  • There are no minimum order requirements with My Boating Supply
  • Hazmat items can only ship via UPS ground to the lower 48 states.  You'll see a hazmat flag in the product description.
  • If you choose the "Ship Complete" option your order will not ship until all products are in stock. If you DO NOT choose the Ship Complete option, we will ship the products we have in stock and backorder any other products. we will then ship the backordered products as they become available.
  • We can be flexible with shipping methods, please contact us if you have any special requests and we'll do our best to meet your needs.  

How can I track my delivery?

If the tracking information is not available soon after purchase, please contact our customer service team at info@myboatingsupply.com for help.  We are always happy to assist you.

Registered airmail: 

This is a slower process, and the tracking information takes 5-7 working days from the time of shipment to update online. Please try to track your order after 7 business days to get your package status.

Express shipping:

The tracking information is available within 1-3 working days after the package has been shipped out.

We may request additional information such as:

Is the address considered Residential or Commercial?  Will a liftgate be required? Do you have a forklift to unload or not?  Is there a loading dock?  A receiving agent's phone number so that we can schedule the shipment.  A precise “Ship To” address with precise directions or locations for the drivers.  We want to make sure you get your order efficiently and with zero delays.